Institutional Intelligence — 01

Your staff ask.
Your docs answer.
Nurai connects them.

Nurai transforms your documents, policies, and institutional memory into a verifiable knowledge layer — deployed natively on WhatsApp, LINE, and the web. Every answer is cited. Every gap is logged.

See How It Works → Book a Pilot
Every answer cited
Linked to source document
WhatsApp & LINE native
No app install required
Gaps logged, not invented
Three-state transparency model
N
Nurai Advisor
Online
What is the leave entitlement for contract staff?
09:14
Contract staff on agreements of 3+ months are entitled to 7 days annual leave per completed year of service, pro-rated for partial years.
HR Policy Manual §4.2 — Contract Employment Terms (updated Jan 2025)
Retrieved
09:14
What about remote work policy for contractors?
09:15
No policy covering remote work for contractors was found in the current knowledge base. Knowledge Gap
09:15
02
02 — The Problem

The knowledge is there.
The retrieval is broken.

Organisations accumulate deep institutional knowledge over years — in manuals, meeting notes, policies, and email threads. The gap is not the content. It is the structured, auditable path from question to verified answer.

Era
Approach
Limitation
1
Pre-2015
Static FAQs & intranets
No retrieval. Staff search manually or ask a colleague.
2
2015–2020
Keyword search + chatbots
Rigid flows. Cannot handle novel questions or nuance.
3
2020–2023
Generic LLMs
Fluent answers, no citations, high hallucination risk.
4
Now
Nurai — Institutional Intelligence Current
RAG-grounded. Cited. Auditable. Gap-aware.
Gap 01

Hallucination risk in ungrounded AI

Generic LLMs generate plausible-sounding answers that are not anchored to your actual documents. In regulated or high-stakes contexts, that is a liability, not a feature.

Nurai: every claim linked to a source chunk. No source, no claim.
Gap 02

Invisible knowledge gaps

When a question cannot be answered, most systems either fabricate or fail silently. Neither tells you what your corpus is missing.

Nurai: unanswerable queries become a logged Gap Queue — actionable, not invisible.
03
03 — The Knowledge Model

Three states.
Every answer classified.

Nurai does not treat all answers as equal. Every response is classified into one of three transparent states — so users always know what they are getting, and managers always know what is missing.

01
Retrieved

Direct match from corpus

The answer was found verbatim or near-verbatim in the indexed knowledge base. The response includes the exact source document and section reference, making it fully auditable.

Source linked — no interpretation added. Confidence above retrieval threshold.

02
Synthesised

Reasoned across multiple sources

The answer draws on multiple chunks from different documents. The model connects them explicitly, not by assumption. All contributing sources are listed.

Multi-source references listed. Reasoning is transparent and traceable.

03
Knowledge Gap

Not in corpus — logged, not invented

No relevant source was found above the confidence threshold. The user receives a transparent "not in our current knowledge base" response. The query is logged to the Gap Queue for content owners to act on.

Query logged to Gap Queue. Ops team notified. Corpus can be updated.

Corpus Health
6 sources · Last synced 4 min ago
Live
Source
Docs
Synced
Status
HR Policy Manual
Google Drive
48
4 min
Synced
Benefits Guide 2025
File Upload
12
1 hr
Synced
IT Security Policy
OneDrive
31
2 hr
Synced
Remote Work SOP
File Upload
0
—
Gap
Gap Queue — 3 open
Remote work for contractors
7 asks
Parental leave extension rules
4 asks
Overtime threshold definition
2 asks
Corpus coverage 84%
Estimated query coverage this week
04
04 — Process

How Nurai works

From document upload to cited answer — a transparent, auditable pipeline with no black-box steps.

01
Connect your knowledge sources
Link Google Drive, OneDrive, Dropbox, or upload files directly. Nurai ingests PDFs, Word docs, spreadsheets, and web pages. Your corpus is version-controlled and auditable.
Supported: PDF, DOCX, XLSX, HTML, Notion, Confluence, email threads. Incremental sync every hour by default.
02
Deploy your Advisor to a channel
Each Advisor is configured with a persona, tone, language, and fallback behaviour. Deploy to WhatsApp, LINE, web embed, Slack, Teams, or API — or all simultaneously.
Modes: Internal staff advisor, external customer support, or hybrid. Channel permissions and audience scoping are set per Advisor.
03
Every query routes through the three-state model
RAG retrieval runs against your indexed corpus. Confidence scoring determines the response state. Retrieved, Synthesised, or Knowledge Gap — every answer is classified and logged.
Confidence threshold: Tunable per Advisor. Knowledge Gaps are never fabricated — they are logged and surfaced to your content team.
Sources
Google Drive
OneDrive / SP
File Upload
Website / URL
Nurai
Nurai Engine
RAG · Chunk · Score · Classify
Response States
Retrieved
Synthesised
Knowledge Gap
05
05 — Capabilities

Built for institutional
deployment at scale

Nurai is not a generic chatbot. It is a governed knowledge infrastructure designed for organisations where accuracy, auditability, and access control are non-negotiable.

Cited retrieval — always

Every Retrieved or Synthesised answer includes the exact source document, section, and update date. Compliance teams can audit any conversation end-to-end.

Role-based access control

Each Advisor can be scoped to internal staff, external users, or specific departments. Sensitive documents are restricted at the corpus level, not the prompt level.

Gap Queue and corpus analytics

Unanswerable questions are automatically logged with frequency counts. Content owners see exactly what to document next, closing the knowledge loop over time.

Multi-language support

Advisors can be configured per language. Thai, English, and regional variants supported. Automatic language detection routes queries without user configuration.

Use case
HR &
People Ops

Staff policy advisor

Answer leave, payroll, and benefits questions 24/7. Reduce HR inbox volume by routing routine queries to a verified, citable source.

  • Policy documents as the single source of truth
  • Audit trail for every query answered
  • Escalation to HR when gap detected
Use case
Legal &
Compliance

Regulatory knowledge base

Distribute regulatory updates and compliance requirements without relying on one-off email chains. Every answer is version-controlled.

  • Regulation changes reflected on next sync
  • No fabricated compliance guidance
  • Full retrieval log for audit
06
06 — Channels

Meet your users
where they already are

Nurai deploys on the platforms your staff and customers already use — no new app, no onboarding friction. One Advisor can serve multiple channels simultaneously.

WhatsApp
Native WhatsApp Cloud API integration. Users message your official business number — no QR code, no install. Supports rich text, citations, and escalation flows.
Native
LINE
Full LINE Messaging API integration, including Official Account support. Preferred channel for Thai enterprise and retail deployments. Rich card and flex message support.
Native
Web Chat & Embed
Deploy as a standalone web chat or embed as a widget on any internal portal or public website. Fully customisable styling with single-line script install.
Embed
Slack & Microsoft Teams
Install as a workspace app or bot. Staff can @mention the Advisor directly in channels or DMs. Answers include source links and gap escalation notifications.
Enterprise
Email (async)
Route incoming email queries to the Advisor for triage. Replies include citations and escalate unanswerable queries to the appropriate team inbox. High-volume queue supported.
Async
REST API
Integrate Nurai's retrieval layer into any internal system — CRM, HRIS, ERP, or custom workflows. Full JSON responses with state classification, source refs, and confidence scores.
Developer
07
07 — Pricing

Transparent, predictable pricing

All plans include the three-state model, source citations, and gap logging. Higher tiers unlock more Advisors, larger corpora, and enterprise governance controls.

Starter
$149 / month

One Advisor, one channel, up to 50 source documents. Ideal for a single department pilot.

  • 1 Advisor, 1 channel
  • Up to 50 documents
  • Three-state classification
  • Source citations in every answer
  • Gap Queue with frequency counts
  • Web dashboard & analytics
Start Pilot
Most Popular
Growth
$449 / month

Up to 5 Advisors, all channels, 500 documents. The right tier for multi-department rollout.

  • 5 Advisors, all channels
  • Up to 500 documents
  • WhatsApp & LINE native
  • Role-based access control
  • Confidence threshold tuning
  • Priority support
Book a Pilot
Enterprise
Custom

Unlimited Advisors, unlimited documents, on-premise option, SLA, and dedicated success manager.

  • Unlimited Advisors & documents
  • On-premise or private cloud
  • Custom LLM or model override
  • SSO / SAML integration
  • Dedicated success manager
  • Custom SLA
Talk to Sales

All prices exclude VAT. Annual billing available at 15% discount. Contact us for academic or NGO pricing.

Human Takeover Add-on

Live agent routing with conversation hand-off. Staff receive full context including the triggering Knowledge Gap query. Available on Growth and Enterprise.

$89
/ month add-on
Sectors
Financial Services
Regulatory queries, product terms, compliance guidance.
Available
Human Resources
Policy, benefits, leave, and payroll self-service.
Available
Legal & Compliance
Regulatory knowledge bases and audit trails.
Available
Healthcare
Protocol retrieval and patient information guidance.
2025 Roadmap
08 — Get Started

Ready to surface what
your organisation already knows?

We run a structured 30-day pilot — live corpus, real channel, measured gap reduction. Most teams see query coverage above 80% before the pilot ends.

Book a Pilot → Talk to Sales

30-day live pilot

Real corpus, real channel, real staff queries. Measurable corpus coverage and gap reduction by day 30.

No fabricated answers

Knowledge Gaps are declared and logged, not invented. Your compliance and legal teams can verify every response end-to-end.

Deployed in days, not months

Connect your drive, configure your Advisor, go live on WhatsApp or LINE within a week. No integration sprint required.